What needs to be included in my return?
Other than the product, proof of purchase is required such as a packing slip or pick ticket number (6 digits) must be included.
What is eligible for return?
Bras, tanks and camis may be returned up to 30 days from the date of purchase, provided they have only been tried on and not worn or washed, and are in “new” condition.
What is not eligible for Return?
For hygienic reasons, underwear cannot be returned.
Final sale items, discontinued styles, and non-apparel (e.g. Washable Nursing Pads) cannot be returned.
Can I return just one or two pieces from my bundle order?
Yes, you can! Any item from a bundle promotion (e.g. BOGOs, tiered promos) can be returned, however the refund value will reflect the promotional discount based on the number of remaining items in your order.
Who pays for return shipping?
The cost of sending the garment back to the Bravado Designs warehouse (Netherlands) is paid for by the consumer.
How can I exchange a product that has a defect?
Bravado Designs will replace a manufacturer’s defect on any of our products within 45 days of product purchase. Defects may extend to clips (that are broken, will not stay closed, or will not open), stitching, defects in fabric and/or trims etc. Some defects only appear with wear. Bravado Designs may replace defective bra merchandise that has been washed and/or worn (provided it is returned within 45 days of purchase). Each garment will be evaluated for defects by our Quality Assurance Department and any garment received that is deemed not to be a manufacturer’s defect (e.g. stains) will be returned “as is” without reimbursement.
Can I exchange my bra for another size/colour/style?
We do not process a straight exchange. You can return your item(s) back to us for a full refund and place a new order. Contact our Customer Service Department to place your new order by phone, live chat or make a replacement order on bravadoesigns.com. Our Certified Fitters will ensure we get you in the right fit!
How do I return an Item?
When will I receive my refund?
Please allow 3-4 weeks to complete the processing of returns and refunds, and it may take up to 10 days for the refund to appear on your card. Bravado Designs reserves the right to evaluate all returns before issuing a credit.